Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by LeadBreeze LLC (DBA SystemShift HQ). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

SystemShift HQ provides business automation and technology services, including but not limited to:

• Automation consulting and strategy
• CRM setup, configuration, and optimization
• AI agent development and deployment
• Workflow automation design and implementation
• Ongoing support and maintenance

The specific scope, deliverables, and timeline for each engagement are defined in a separate project agreement or statement of work.

2. Intellectual Property

Unless otherwise agreed in writing:

• Our IP: SystemShift HQ retains all intellectual property rights in its proprietary tools, frameworks, templates, methodologies, and pre-existing materials used in the delivery of services.
• Your Data: You retain full ownership of your business data, customer information, and content that you provide to us.
• Custom Deliverables: Custom work product created specifically for your project (e.g., custom automations, workflows, and configurations) is owned by you upon full payment.
• License: Where our proprietary tools are integrated into your deliverables, we grant you a non-exclusive, non-transferable license to use them for your business operations.

3. Acceptable Use

You agree not to use our services or any systems, tools, or automations we build for you to:

• Send unsolicited bulk emails (spam) or engage in abusive messaging practices
• Conduct any illegal activities or facilitate fraud
• Harass, threaten, or harm any individual or organization
• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights of others
• Attempt to gain unauthorized access to systems, networks, or data

Violation of these terms may result in immediate suspension or termination of services without refund.

4. Consulting Terms

All consulting engagements are governed by the following terms:

• Scope: The scope of work is defined in each project agreement. Work outside the agreed scope is not included unless mutually agreed upon.
• Change Requests: Changes or additions to the original scope may incur additional fees. We will provide an estimate before proceeding with any change requests.
• Timelines: Estimated timelines are provided in good faith but may vary based on project complexity, client responsiveness, and third-party dependencies.
• Client Responsibilities: Timely delivery of required information, access, and feedback is essential. Delays caused by the client may extend project timelines.

5. Payment

• Payment terms, amounts, and schedules are defined in each project agreement or invoice.
• Payments are non-refundable once work has commenced, as our services involve significant time, expertise, and resource allocation.
• Late payments may be subject to a 1.5% monthly interest charge.
• We reserve the right to pause or suspend services for accounts with outstanding balances exceeding 30 days past due.
• All fees are quoted in U.S. dollars unless otherwise specified.

6. Disclaimers

Our services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law:

• We make no warranties, express or implied, regarding the results you will achieve from using our services.
• We do not guarantee specific revenue increases, lead generation numbers, or business outcomes.
• We are not responsible for the performance, uptime, or changes to third-party platforms (e.g., CRM software, email providers, AI services) that our solutions integrate with.
• Any testimonials, case studies, or projections shared are illustrative and do not guarantee similar results.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• SystemShift HQ's total aggregate liability for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us during the twelve (12) months preceding the claim.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• This limitation applies regardless of the legal theory under which liability is asserted, including contract, tort, negligence, strict liability, or any other basis.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Guilford County, North Carolina.

9. Dispute Resolution

• Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
• Binding Arbitration: If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Guilford County, North Carolina.
• Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
• Exceptions: Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Effective Date" at the top of this page. We may also notify you of significant changes via email or through a notice on our website.

Your continued use of our services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should discontinue use of our services.

11. Contact Us

If you have questions about these Terms of Service, please contact us: