AI Reputation Management

We monitor all major review platforms including Google Business Profile, Yelp, Facebook, BBB, Angi, Thumbtack, Trustpilot, and industry-specific directories relevant to your business. We also track social media mentions, forum discussions, and blog posts that reference your brand. If someone is talking about your business online, we'll find it. During onboarding, we identify every platform that matters for your specific industry and service area and set up monitoring for each one.

During onboarding, we analyze your existing communications — emails, social posts, previous review responses, website copy — to build a brand voice profile. The AI uses this profile to generate responses that sound like you, not a robot. We also refine the model over time based on your edits and preferences. If you tweak a response before approving it, the AI learns from that edit and adjusts future drafts. Every response goes through your approval before posting, so you always have the final say.

Never. Our system is built to comply with every platform's terms of service. We never incentivize reviews, never gate reviews (showing different links based on anticipated rating), and never post fake reviews. We simply make it easy for genuinely satisfied customers to share their experience by sending a direct link at the right moment. Google, Yelp, and Facebook all allow businesses to ask customers for reviews — we just automate the timing and delivery. Smart throttling prevents sending too many requests too quickly, keeping you well within platform guidelines.

Within minutes. Our monitoring system checks platforms continuously throughout the day. When a new review is detected, you receive an instant notification via email or SMS (your choice) with the review text, star rating, sentiment analysis, and a suggested response ready to approve. For negative reviews, we flag them as urgent so you can respond before the situation escalates. Most clients respond to reviews within an hour of posting — that kind of speed builds serious trust with potential customers who are watching.

We can help you flag and report reviews that violate platform guidelines — fake reviews, reviews from non-customers, reviews containing hate speech, or reviews clearly intended for a different business. Each platform has its own removal process, and we know exactly how to navigate them. However, we cannot guarantee removal of any specific review, as the final decision rests with the platform. What we can do is help you respond professionally to unfair reviews and bury them with a steady stream of genuine positive reviews from real customers.

Most clients see measurable improvement within 60-90 days. The speed depends on your starting point and review volume. A business getting 5 reviews a month will move faster than one getting 1. Our automated review request system typically increases review volume by 3-5x within the first month, and since most of those come from satisfied customers, your average rating naturally climbs. Clients who start below 4.0 stars typically reach 4.5+ within 4-6 months. We set realistic expectations upfront based on your specific situation.

Absolutely. Our platform is built for multi-location management. Each location gets its own monitoring dashboard, response templates tailored to that location's team and services, and separate review request campaigns. You can view performance across all locations in a single dashboard or drill down into individual locations. We also benchmark locations against each other so you can identify which teams are delivering the best customer experience — and replicate what's working across your entire organization.

We track three core metrics: review velocity (how many new reviews you're getting per month), average star rating (and its trend over time), and response rate (percentage of reviews responded to within 24 hours). But the real ROI shows up in your bottom line — businesses that move from 3.5 to 4.5 stars see an average 28% increase in revenue. We also track the correlation between your reputation metrics and your lead volume, website traffic, and conversion rates so you can see the direct business impact of every star rating improvement.